Job Description

Description

ActioNet has an opportunity foraBackup/Recovery Engineer SME, this role isremote and based in Suitland, MD.

Job Description:

• Apply expertise as a generalist or specialist to solve complex problems requiring ingenuity and creativity.
• Perform work with some direction; reviewed for desired results from a long-term perspective.
• Support decisions that help the organization achieve critical objectives.

Responsibilities:

• Assist with daily activities related to the configuration and operation of systems (mainframe, mini, or client/server based).
• Support system optimization and resource utilization.
• Perform system capacity analysis and planning.
• Provide assistance to users in accessing and using business systems.

Requirements:

• Education: Associate degree
• Experience: Technical experience in IT, including: 
  • Microcomputers, DOS, and Windows operating systems
  • Office application suites (word processors, spreadsheets, presentation applications, and databases)
  • Client-server applications
• Experience providing daily user support for hardware and software issues over the phone and in person.
• Ability to respond to user trouble tickets based on established Service-Level Agreements (SLAs).
• Proficient with common helpdesk software applications to track trouble tickets, histories, and problem resolution.
• Experience assisting users with installation and configuration issues related to supported software and hardware, as well as general network access.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********

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