Case Consultant Job at Richard Harris Law Firm, Las Vegas, NV

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  • Richard Harris Law Firm
  • Las Vegas, NV

Job Description

The Case Consultant is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion. A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.

Requirements

Essential Functions:

  • Answers phone calls and emails in a polite and professional manner.
  • Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
  • Listen in order to provide detailed information about the services offered, addressing preliminary questions. Transfer calls as needed.
  • Enters information into the case management software.
  • Pursue signed retainers from qualified leads.
  • Schedules office appointments for clients and notifies departments or locations.
  • Makes recommendations for other case types that may benefit the current or potential client.
  • Must be open to any schedule, holiday rotation, and coverage for team members.
  • Other duties as assigned.

Qualifications:

  • High School diploma or equivalent required.
  • Prior customer service and/or call center sales experience is preferred, 1-2 years.
  • Ability to type 40-50 words per minute.
  • Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines, and appointments.
  • Must have strong time management skills.
  • Strong organizational and attention to detail skills.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and other relevant software.
  • Ability to work effectively both independently and as part of a team.

Benefits

Our benefits options include:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • STD
  • LTD
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Identity Theft Insurance
  • 401(k)

Job Tags

Holiday work, Full time,

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