Job Description

Position overview Leads a team of employees. Communicates company goals and safety practices. As the manager on duty, you will be responsible for ensuring the facility is operating at the highest level. Maintains a clean club by doing various maintenance or cleaning tasks that may be needed . Motivates team members and assesses performance. Assists management updates the service desk manager on team performance. Communicates concerns and policies among management and team members. Serves as the manager on duty to serve members and staff members accordingly. Hours Hours for the Nigh Shift Supervisor would be Monday-Friday 4:00PM-10:30PM Essential Job Functions In addition to the Service Desk Associate responsibilities, the Shift Lead: Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Work with Service Desk Manager to ensure shifts are properly staffed Answers team member questions, helps with team member problems and oversees team member work for Standard Operating Procedures compliance Is a role model for outstanding service, cleanliness and leadership Ensure the club is always clean by doing walkthroughs consistently. This may include unglamorous tasks such as cleaning, pool and spa maintenance, assisting the facility director with any needs, cleaning locker rooms, cleaning the weight room, ect.. Holding all staff accountable for tasks Learn and continue to learn all parts of the club so you can answer any and all questions members may have for you. Be a master of your craft May have to address members if they are not following member rules or guidelines given by the club Answer membership account questions and learn how to operate ABC datatrack (Billing Software) Ensuring the front desk staff is always on task either working with members at the front desk, doing a walk through of the club, cleaning the club, or doing other tasks. Team members must never be just sitting at the front desk not doing something to enhance the member experience Ensures that all team members follow the Service Desk Standard Operating Procedures Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints Attends all training and meetings as required Consistently closes the club thoroughly and securely Provides prospective members with information about the club, trial passes, and writes new memberships Performs changes to customer accounts Provides assistance to member account inquiries or issues within the club Requirements & Qualifications Excellent communication and people skills Demonstrated reliability Computer literate Physically able to perform tasks, including bending, and standing Able to lift heavy items, up to 50 lbs regularly Energetic and friendly Minimum high school diploma or equivalent CPR certification required (must be obtained within 60 days of hire) Must pass a criminal background check * Job Has Commission Opportunities Compensation: $15.00 - $18.00 per hour We are looking for people who have a passion for health and fitness and love to succeed. You are a process-oriented leader who gets excited about helping our members live a healthy lifestyle and meet their personal goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to ISSA Online Corporate. International Sports Sciences Association

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