Job Description
Job Type
Part-time
Description
Schedule: Part Time. Core hours are Monday-Thursday, 3pm-7pm with Fridays off. This shift is designed to support our busiest late afternoon hours and allow for time to close out the day. We are open to some flexibility in the exact hours as long as coverage extends through at least 6:30pm. Additional hours may be available to cover staff time off and cross-training at other programs.
Benefits :
- 403b retirement plan with employer match (50% match up to 3%).
- Employee Assistance Program for all employees
- Employee Referral Program including cash bonuses and paid time off
Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.
Position Summary Under the supervision of the Office Coordinator, the Receptionist performs receptionist and clerical support functions including answering phones, scheduling appointments, checking clients in, providing intake information to referral calls, collecting client fees, and performing a variety of support functions for Family Counseling Center staff and clinical teams.
Essential Duties - Create a safe and welcoming environment by greeting clients and visitors while maintaining a friendly, calm presence. Direct clients/visitors to appropriate personnel. May also assist in the de-escalation of clients if a situation arises that warrants it.
- Collect client copays and record them in database. Maintain log of payments and reconcile receipt register.
- Assist billing staff in keeping accurate records of insurance coverage, copays, coinsurance, and eligibility for programs.
- Answer incoming phone calls. Provide information to clients. Perform preliminary screening and transfer calls accordingly. If applicable, refer out to appropriate agencies such as ARS and/or other agencies that offer services we do not provide. Take messages as needed.
- Acclimate clients to check in, program and scheduling procedures, as well as waiting room decorum as appropriate.
- Assist clients in correctly completing needed documentation.
- Process records requests in compliance with HIPPA and 42 CFR part 2 in a timely manner.
- Act as information source to clients and therapists.
- Maintain knowledge of daily schedules for groups and individual appointments. Call waitlisted clients, schedule/delete clients from list.
- Act as a support person for clinical teams.
- Maintain professional boundaries and client confidentiality at all times.
- Attend work on a regular and predictable basis.
- Work is performed on-site.
Secondary Duties - Type general agency correspondence, reports, curriculum material, forms, and additional material as requested.
- Generate letters and forms, enter and update client information in electronic medical records, including client releases. Make copies for clinical staff.
- Track program census, retention, and productivity.
- Liaison to all clinical teams: scheduling intakes, cancelling appointments, and tracking client attendance.
- Print and distribute client statements.
- Perform other functions as necessary or assigned.
Requirements
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of Microsoft Office Suite
- Knowledge of multiple phone line system
- Ability to communicate effectively with staff and clients
- Ability to work well with a team
- Ability to work in an environment that at times may be stressful
- Familiarity with the population we serve and community resources is preferred
- Experience in an office setting is preferred
- Spanish language skills preferred
- Ability to work on-site at Family Counseling Center
Physical Demands - Ability to lift and carry 25 lbs.
- Ability to move around the facility, interacting with clients for extended periods.
- Work is generally performed in an office environment. May entail using a computer for extended periods of time.
Salary Description
$17 / hr Volunteers of America
Job Tags
Shift work,