Req ID: 325096
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Senior Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN).
Job Description: Platform Solution Consultant - ServiceNow
Experience Level: 8+ years in ServiceNow development and consulting
Domain Expertise: ITSM, ITOM, ITAM, Integrations, Flow Designer, Service Graph Connector, Advanced Scripting
Role Overview:
We are seeking a highly skilled ServiceNow Platform Solution Consultant with strong technical expertise in ServiceNow development, configuration, and solutioning. The ideal candidate will have extensive experience in ITSM, ITOM, ITAM, and advanced platform capabilities, including integrations, Flow Designer, Service Graph Connector, and scripting. You will be responsible for designing and implementing robust ServiceNow solutions, ensuring scalability, performance, and adherence to best practices.
Key Responsibilities:
ServiceNow Platform Expertise:
-Design, develop, configure, and customize ServiceNow applications and modules, ensuring optimal performance and usability.
-Implement ITSM, ITOM, and ITAM processes in ServiceNow, ensuring alignment with business needs.
-Develop and enhance platform capabilities through client scripts, business rules, script includes, UI policies, and UI actions.
-Deploy and configure Discovery, Service Mapping, Event Management, Cloud Management, and CMDB for ITOM solutions.
-Implement Asset Management (HAM/SAM), License Management, and Lifecycle Management within ITAM.
-Optimize CMDB health using best practices for data integrity, normalization, and reconciliation.
-Develop and manage integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, Service Graph Connector, and MID Server.
-Automate workflows using Flow Designer, Workflow Editor, and Orchestration.
-Implement Secure integrations with third-party applications, including monitoring tools, cloud platforms (AWS, Azure, GCP), and enterprise applications (SAP, Workday, etc.).
-Implement advanced scripting solutions using JavaScript, GlideScript, and AngularJS.
-Develop custom applications, UI components, and portal widgets using ServiceNow’s UI Builder and UI policies.
-Optimize instance performance and troubleshoot complex issues related to scripts and configurations.
ServiceNow Platform Governance & Best Practices:
-Ensure platform governance by following coding standards, security policies, and instance performance best practices.
-Conduct periodic instance health checks, upgrades, and performance tuning.
-Implement ACLs, data security, and role-based access controls (RBAC).
Preferred Qualifications:
-ServiceNow CSA (Certified System Administrator) is required.
-ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, or ITAM is a plus.
-Experience with ServiceNow ATF (Automated Test Framework) and DevOps integrations.
-Knowledge of Agile methodologies and ITIL best practices.
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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